The legal bit

We would emphasise that you are scheduled to receive only one general Customer Care inspection and it is therefore important that you raise any matters you feel may require attention at that time. Approximately seven to fourteen days after legal completion of your property you will receive a letter to confirm the date for the inspection.

Defects that arise after the Customer Care inspection which are judged to be sufficiently serious to be considered “outside the normal building tolerances” must be notified to the Company in writing within the period of two years from the date of the NHBC Certificate for your property. In this category, such items as normal drying-out cracks, shrinkage of timber or general wear and tear are not included.